Does 5top sell my information to third parties?

No, 5top never sells your personal data. Your information is used solely to provide our services. Limited data is shared with trusted partners only for payment processing, KYC verification, and legal compliance — and in all such cases, strict confidentiality agreements are in place.

Can I have my data deleted?

Yes, you may request deletion of your data after closing your account. However, transaction records and KYC documents must be retained for a specified period due to legal obligations. Contact customer support and we will provide full details.

How secure is my payment information?

5top does not store your full card number or payment details. All payments are processed through a PCI DSS-certified gateway with 256-bit encryption. For Mobile Banking and Nagad transactions, only the transaction ID and amount are retained.

How Do I Opt Out of Promotional SMS?

You can opt out of marketing communications at any time by contacting customer support or through your account settings. Promotional messages will stop within 48 hours of opting out. Please note that transactional SMS alerts cannot be disabled.

How Will I Know If There Is a Data Breach?

In the event of a data breach, we will notify affected users via SMS and email within the legally required timeframe (typically 72 hours). We will provide full details of the incident, potential impact, and the steps you should take.

5top | Privacy Policy and How We Protect Your Data

1 Scope & Applicability

5top is one of Bangladesh's most trusted online gaming platforms, offering Sports Betting, slots, fish games, Live Casino, and more. This Privacy Policy Applies to 5top's website, mobile app, and all related services.

We understand how sensitive your personal information is. That's why 5top has followed a transparent and responsible data management policy from day one. This policy clearly explains what data we collect, why we use it, and the measures we take to keep it secure.

This Privacy Policy Our Terms and Conditions and Responsible Gaming Policyin effect together. Feel free to reach out to us with any questions.

This Privacy Policy has been prepared in English for the convenience of our users. In the event of any language discrepancy, the original English version shall prevail.

2 What Information We Collect

5top collects only the minimum information required to provide our services. The data we collect falls into three categories:

a) Information You Provide:

Name, date of birth, gender
Mobile Number & Email Address
Address & Country
National ID or passport number (for KYC verification)
Payment details (Mobile Banking, Nagad, bank account number, etc.)
Records of customer support interactions

b) Automatically Collected Information:

IP Address & Device Information
Browser Type & Operating System
Page Visits, Clicks & Session Data
Gaming History & Betting Patterns
Login Time & Location Data

c) Information Received from Third Parties:

Payment Provider Transaction Confirmations
Identity Verification Service Results
Anti-Fraud System Reports

We never store your full payment card number. All payment information is processed through a PCI DSS-certified gateway.

Data Type	Purpose of Collection	Mandatory?
Name & Identity	Account Creation & KYC	Yes
Mobile Number	OTP & Communications	Yes
Payment Information	Deposits & Withdrawals	Yes
Device Information	Security & Fraud Prevention	Automatic
Gaming History	Service Improvement & Bonuses	Automatic

3 How Your Information Is Used

5top uses your information only for the purposes listed below — nothing more:

Account Management: For registration, login, identity verification, and account security.
Payment Processing: To process deposits, send withdrawals, and verify transactions.
Customer Service: To resolve issues, handle complaints, and provide customer support.
Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).
Security: To prevent fraud, money laundering, and other illegal activities.
Legal Obligations: To meet regulatory requirements and maintain legal compliance.
Service Improvement: For anonymised analytics to improve the platform experience.

Your information is never sold to advertisers, used for third-party marketing, or used for any purpose without your consent. This is a core commitment of 5top.

4 Who Your Information Is Shared With

5top does not sell or share your information with third parties. However, limited data may be shared with trusted partners where necessary to deliver our services:

Payment Providers: Mobile Banking, Nagad, bank transfers, etc. — only the data required to process transactions.
Identity Verification Services: Approved provider for KYC and age verification.
Technology Service Providers: Hosting and cloud storage — governed by strict confidentiality agreements.
Legal Authorities: Only where required by a court order or legal obligation.
Anti-Fraud Agencies: To regulatory authorities for reporting suspicious transactions.

Please Note: All third-party partners are bound by strict confidentiality agreements with us. They are not permitted to use your data for their own purposes.

5 Cookies & Tracking Technologies

5top's website and app use several types of cookies — small files stored in your browser that help improve your experience.

Essential Cookies: Required to maintain login sessions, security tokens, and core platform functionality. These cannot be disabled.
Functional Cookies: To remember your language preferences and display settings. Activated with your consent.
Analytics Cookies: Collects anonymised data to understand page visits and user behaviour. You can opt out at any time.
Marketing Cookies: To show relevant promotions. Entirely based on your preferences.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

6 Data Security Measures

5top uses industry-leading technology and practices to keep your data secure. Our Privacy Policy strict measures are in place at every level of security:

256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
Two-Factor Authentication (2FA): An additional layer of security for account login.
Regular Security Audits: Regular penetration testing conducted by independent third parties.
Data Masking: Sensitive information (such as card numbers) is masked within our systems.
Access Control: Only authorized staff have access to data on a need-to-know basis.
24/7 Monitoring: Automated systems are active around the clock to detect suspicious activity.

Security Incidents: In the event of a data breach, we will notify affected users within the legally required timeframe and take all necessary action.

7 Your Data Rights

5top's Privacy Policy you retain full control over your own data. You may exercise the following rights at any time:

Right to Access Your Data

You can request to see what information we hold about you.

Right to Rectification

You can update or correct any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data after your account is closed.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You can download your data in a portable format.

Marketing Opt-Out

You can opt out of promotional communications at any time.

To exercise any of these rights, please contact customer support. We typically respond to requests within 30 days. In some cases, full deletion may not be possible due to legal obligations.

8 Data Retention Period

5top does not retain your data longer than needed. Retention periods depend on the type of data and applicable legal requirements:

Account Information: For the duration your account is active, plus up to 5 years after closure.
Transaction Records: Retained for up to 7 years as required by legal obligations.
KYC Documents: A minimum of 5 years after account closure.
Gaming History: For the duration your account is active, plus 3 years after closure.
Customer Support Records: 3 years from the date of last contact.
Marketing Preferences: Until you opt out or close your account.

Once the retention period expires, your data is securely and permanently deleted or anonymised. Some data may need to be kept longer due to legal obligations, in which case we will inform you.

9 Protection of Minors' Data

All 5top services are intended for users aged 18 and above. We never knowingly collect information from minors.

Age is verified at registration and users under 18 are not permitted to create an account.
Age is re-verified as part of the KYC process.
If we discover that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using 5top, please contact our customer support immediately.

10 Privacy Policy Updates

5top may from time to time update this Privacy Policy update this policy. Changes may occur due to service improvements, legal updates, or the introduction of new technologies.

A notification will be posted on the website or app before any significant changes take effect.
You may be notified via SMS or email to your registered mobile number.
The effective date of any changes will be shown in the "Last Updated" section at the top of the page.
Continued use of the platform after any changes will be considered your acceptance of the updated policy.

Check back regularly to stay up to date with the latest version of our Privacy Policy.

11 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to assist you.

Email: [email protected]
Live Chat: Log in to the platform for 24/7 live chat support.
Response Time: Typically within 2 business days.

We take all privacy-related requests seriously and work to resolve them as quickly as possible. Your satisfaction is our priority.

Our Commitment: If your privacy concern is not resolved within 30 days, we will provide a detailed explanation and guide you on the next steps.

5top's Privacy Policy — Your data is safe

Why Is Your Data Safe at 5top?

SSL Encryption

No Sale of Personal Data

Your Rights Are Protected

Secure Servers

Cookie Transparency

AML Compliance